Meridian Detail Privacy Policy

Meridian Detail ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, meridiandetail.sg, or use our online booking services. Please read this Privacy Policy carefully. We do not use placeholders for specific dates, but this policy is effective immediately and may be updated periodically.

Information We Collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, when you participate in activities on our site, or otherwise when you contact us.

• Personal Data: This includes your name, email address, phone number, and vehicle details (make, model, license plate) when you book an appointment or inquire about our services.
• Transaction Data: Details about the services you purchase from us. While online bookings facilitate service requests, financial transaction data is processed by secure third-party payment processors, and we do not store your full payment card details.
• Usage Data: Information about how you access and use our website, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This helps us understand how our online platform is used and improve its functionality.

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services, including car detailing, paint correction, ceramic coating, interior cleaning, exterior polishing, and odor removal.
• Process your online bookings and manage your appointments.
• Communicate with you about your bookings, inquiries, and service updates.
• Improve, personalize, and expand our website and services.
• Understand and analyze how you use our website.
• Develop new products, services, features, and functionality.
• Send you marketing and promotional communications, in accordance with your preferences.
• Find and prevent fraud.

Sharing Your Information

We may share your information with third parties in the following situations:

• Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work (e.g., payment processing, hosting, data analysis, email delivery, customer service).
• Legal Obligations: We may disclose your information where legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• With Your Consent: We may disclose your personal information for any other purpose with your consent.

Data Security

We implement a variety of security measures designed to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.

Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Your Data Protection Rights (GDPR)

If you are a resident of the European Economic Area (EEA) or the UK, you have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. Your rights include:

• The right to access, update or to delete the information we have on you.
• The right of rectification – to have your information rectified if that information is inaccurate or incomplete.
• The right to object – to our processing of your Personal Data.
• The right of restriction – to request that we restrict the processing of your personal information.
• The right to data portability – to receive a copy of the information we have on you in a structured, machine-readable and commonly used format.
• The right to withdraw consent – to withdraw your consent at any time where Meridian Detail relied on your consent to process your personal information.

To exercise any of these rights, please contact us at the address provided below. We will respond to your request within the timeframe required by applicable law.

Links to Other Websites

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us: